These days, it’s hard to escape talk of COVID-19. It’s infiltrated the news, social media, advertising, and worst of all, our daily thoughts and concerns. As a brand, it’s important to be sensitive to the current state of affairs while also giving your customers a positive escape. As you might imagine, it’s a difficult balancing act.
To ensure your brand is sending the right messages to its audience, now is the time to reevaluate your content strategy and refocus on the positives.
Reevaluate your customers’ content needs
The first step in refocusing your brand’s content is taking a deeper look at what kinds of content your customers are looking for. You may have had a firm grasp on this before, but the pandemic has changed many people’s outlooks and reactions to consumer-facing brands.
Conduct social listening, surveys, and data analysis to discover your customers’ attitudes toward particular messages. What do customers expect from you? What do they want more of? Are they tired or overwhelmed with certain content types or topics? What are they interested in right now, and what are the sentiments surrounding those topics?
Really listen to your audience during this time and use their feedback to reshape your content strategy.
Provide positive, non-crisis content
One thing all brands can do more of at this time is share more positive, uplifting content that has nothing to do with COVID-19. Sharing funny memes or heartfelt stories can give consumers a break from the overwhelming amount of news and social media coverage of the pandemic. Keep your brand’s voice positive, inspirational, and uplifting, but stray away from wit or sass that might be inappropriate for the current situation.
You may not want to avoid the topic of COVID-19 entirely if it’s relevant to your brand, but you shouldn’t feed into the crisis mentality, either. If you do talk about the pandemic, share messages about helping others and how your brand is there to help. Try to keep things light while ensuring they’re relevant to your brand’s goals and voice.
The key to navigating marketing during the pandemic is to stay sensitive. Now isn’t the time for major sales pushes that capitalize on the crisis. However, this doesn’t mean you can’t still promote your brand.
Find ways to position your business in a sensitive and helpful way. If you’re a small, local brand, share messages that encourage the support of local businesses—not only yours, but also others in the community.
Pay close attention to the words your ads, social posts, and other marketing campaigns use. Avoid creating a sense of urgency—nothing is more important than COVID-19 right now. Instead, reframe your product or service messages to show the value they can offer customers, especially during this time.
Expand your content horizons
Every brand’s content strategy has been disrupted in some way. Now might be a great time to try new content types you might not normally do.
While you want to keep topics relevant to your industry and your customer’s needs and expectations, try to shake things up a little bit. Test new content ideas and see how customers respond to them. Can you provide additional value through a new, relevant content angle?
Additionally, try testing new content formats and gauge audience response. Perhaps your customers would be interested in reading more blog posts or watching informative YouTube videos about your brand and products. There are tons of ways you can expand your content strategy to provide more positive and valuable content while simultaneously strengthening your platform.
Show your positive impact
Now more than ever, customers want to know that the brands they love are giving back and doing good in the world. It’s somewhat expected that a brand’s profits take a backseat in favor of charitable acts and support.
Your brand can feed into this by showcasing the positive things you’re doing in your community and encouraging others to do the same. Don’t present it in a way that’s “showing off” or grandstanding. Instead, lead by example and make it a movement your audience can rally behind.
Share acts of community service by members of your team, whether they’ve volunteered time at a food bank or homeless shelter, or sewed masks for hospital staff. If your business donated food or money to a charity, share that. You could even host a fundraiser with your followers to show that you’re interested in doing good while making the biggest possible impact.
Positive branding can result in brand loyalty and trust
Consumers are paying closer attention to marketing efforts than they normally do. Staying positive humanizes your brand and lets customers know you care about them, not just the bottom line. By sending the right messages, you can strengthen the trust your customers have in your brand and position your business as one of immense value.