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Category: Customer Service

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The Customer Isn’t Always Right

The Customer Isn’t Always Right

If your business involves working with customers, you’ve probably heard the old maxim, “The customer is always right.”  Sometimes, however, nothing could be further from the truth.  The customer is always the customer, but they’re

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5 Way to Retain Existing Customers

5 Way to Retain Existing Customers

In a recent article posted on the “WhatTheyTh!nk” website, industry analyst, Heidi Tolliver-Walker, discussed customer retention.  While primarily aimed at those in the printing industry, her 5 tips for customer retention are useful for anyone